By registering for and using ENKU MEFTIHE, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.
By agreeing to these terms, you also consent to receive account-related notifications via email and/or SMS.
ENKU MEFTIHE is a Third-Party Facilitator. We provide a platform to connect customers with helpers and brokers who manage helpers. ENKU MEFTIHE does not employ helpers, nor do we provide services directly.
All agreements, arrangements, and interactions between customers, helpers, and brokers are the sole responsibility of those parties. Any issues arising from services provided, payment disputes (outside of the platform), scheduling conflicts, or other non-platform-related matters must be resolved directly between the involved parties.
All payments made through the ENKU MEFTIHE platform are non-refundable. Once a payment has been processed for a service request, it cannot be reversed or refunded by ENKU MEFTIHE.
Customers and helpers are encouraged to communicate clearly about service expectations before confirming any job requests. In the event of a dispute regarding service quality or completion, parties must resolve the matter directly.
⚠️ IMPORTANT: ENKU MEFTIHE is NOT responsible for your safety once you are connected for a job or have started working on a job.
Users are solely responsible for their own safety and security when engaging with others through the platform. This includes, but is not limited to:
ENKU MEFTIHE provides identity verification features but does not guarantee the accuracy of user information or conduct comprehensive background checks. Users engage with each other at their own risk.
🛡️ IMPORTANT: ENKU MEFTIHE is NOT responsible for any incidents, disputes, or damages arising from the Customer–Helper engagement. The Guarantor Agreement is made solely between the Customer and the Helper's Guarantor.
As part of our commitment to platform safety, every Helper registered on ENKU MEFTIHE is required to provide a personal Guarantor — a known individual who vouches for the Helper's character and accepts moral accountability for the Helper's conduct.
Once both the Customer's and Helper's commission payments have been confirmed by the ENKU MEFTIHE admin, the Customer will be granted access to the Helper's full Guarantor information (Full Name, Address, Phone Number, and ID). ENKU MEFTIHE provides this information as a safety measure.
It is the sole responsibility of the Customer to:
ENKU MEFTIHE is not a party to the Guarantor's Agreement and assumes no legal liability under it. ENKU MEFTIHE's role is limited to facilitating the connection and providing the Guarantor's information. Any matters arising from the Helper's conduct are to be resolved directly between the Customer, the Helper, and the Guarantor.
By using ENKU MEFTIHE, you acknowledge and accept that proceeding to hire a Helper without having obtained the signed Guarantor's Agreement is done entirely at your own risk, and ENKU MEFTIHE cannot be held responsible for any consequences thereof.
Users can and should report any wrongdoings, misconduct, or violations of these Terms of Service to ENKU MEFTIHE. We take reports seriously and will investigate accordingly.
Reportable violations include, but are not limited to:
ENKU MEFTIHE reserves the right to suspend or terminate accounts found to be in violation of these terms.
All users (customers, helpers, and brokers) agree to:
Any disputes between customers, helpers, and brokers regarding services, payments (outside the platform transaction), or other matters should be resolved directly between the parties involved. ENKU MEFTIHE may provide a platform for communication but is not responsible for mediating or resolving such disputes.
ENKU MEFTIHE reserves the right to modify these Terms of Service at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated terms.